Privacy policy

Last updated: 18-06-2026

This Privacy Policy explains how VYON collects, uses, stores, and protects your personal information when you visit our website, create an account, place an order, subscribe to our updates, or interact with us in any way.

By using our website, you agree to the terms of this Privacy Policy.

1. Information we collect

We may collect the following information from you:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Order details

  • Payment transaction details

  • Product preferences

  • Size and fit preferences, where provided

  • Communication history with our customer support team

  • Device information, browser type, IP address, and website usage data

  • Marketing preferences and consent

We do not store your complete card, UPI, net banking, or payment account details. Payments are processed through secure third-party payment gateway partners.

2. How we collect your information

We collect information when you:

  • Visit or browse our website

  • Create an account

  • Place an order

  • Make a payment

  • Subscribe to newsletters or marketing updates

  • Contact customer support

  • Participate in offers, surveys, contests, or campaigns

  • Interact with our ads or social media pages

We may also collect limited technical data through cookies, pixels, analytics tools, and similar technologies.

3. How we use your information

We use your information to:

  • Process and deliver your orders

  • Confirm payments and issue refunds

  • Manage returns and cancellations

  • Provide customer support

  • Send order updates and delivery notifications

  • Improve our website, products, and customer experience

  • Recommend products, sizes, or offers that may be relevant to you

  • Send marketing communication, only where permitted

  • Prevent fraud, misuse, or unauthorised transactions

  • Comply with applicable legal and regulatory requirements

4. Sharing of information

We may share your information with trusted third parties only when necessary to operate our business and serve you better.

This may include:

  • Payment gateway providers

  • Shipping and logistics partners

  • Website hosting and technology service providers

  • Customer support tools

  • Marketing and analytics platforms

  • Professional advisors, auditors, or legal consultants

  • Government, regulatory, or law enforcement authorities, where required by law

We do not sell your personal information to third parties.

5. Cookies and tracking technologies

Our website may use cookies, pixels, and similar technologies to improve browsing experience, understand website performance, personalise content, and run marketing campaigns.

You may choose to disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.

6. Marketing communication

If you subscribe to our updates or provide consent, we may send you emails, SMS, WhatsApp messages, or other communication about new launches, offers, product updates, and brand campaigns.

You can opt out of marketing communication at any time by following the unsubscribe option or contacting us at [Insert Email ID].

Please note that even if you opt out of marketing messages, we may still send you important transactional updates related to your orders, payments, returns, or account.

7. Data security

We take reasonable security measures to protect your personal information from unauthorised access, misuse, loss, alteration, or disclosure.

However, no method of online transmission or digital storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

8. Data retention

We retain your personal information only for as long as necessary for the purposes mentioned in this Privacy Policy, including order processing, customer support, legal compliance, fraud prevention, accounting, and business records.

Where legally permitted, we may delete or anonymise information that is no longer required.

9. Your rights

Subject to applicable law, you may request to:

  • Access your personal information

  • Correct inaccurate or incomplete information

  • Withdraw consent for marketing communication

  • Request deletion of your personal information, where applicable

  • Raise a grievance regarding the use of your personal data

To make a request, please contact us at [Insert Email ID].

10. Third-party links

Our website may contain links to third-party websites, payment gateways, social media platforms, or external services. We are not responsible for the privacy practices, content, or security of these third-party platforms.

We recommend that you read their privacy policies before sharing any information.

11. Children’s privacy

Our website is intended for users who are legally capable of entering into a contract. We do not knowingly collect personal information from children without appropriate consent.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

Your continued use of our website after changes are posted means you accept the updated Privacy Policy.

13. Contact us

For questions related to this Privacy Policy or your personal data, please contact:

Sparkaram Pvt. Ltd.
Email: vyonactivewear@gmail.com